Meet The Staff

Gail Denker – Patient Care Coordinator – Queens Hearing Center

I have over 35 years of experience in telemarketing and customer service. I love talking to people and assisting them with all of their hearing needs. My job is to make the connection with our patients and help them experience the professionalism that our office has to offer.

Elizabeth Miller – Patient Care Coordinator – Manhattan

My name is Elizabeth Miller and I have been in the audiology industry since 1999. I enjoy helping individuals who have hearing difficulties. I take pleasure in being a part of the solution when a person comes in with a device problem and I’m able to fix or solve the problem. I'm thrilled every time I get to see a patient hear for the first time in a while.

Marianna Cruz

Marianna plays an essential role in the daily operations at the Advanced Hearing Center, ensuring smooth coordination across all departments. With over 15 years of experience in audiology, combined with her expertise in healthcare management and business administration, she works to enhance workflow efficiency, drive operational improvements, and elevate patient care.

Prior to joining the Advanced Hearing Center, Marianna held leadership roles at another audiology practice, where she successfully implemented operational strategies that boosted efficiency and improved customer satisfaction. Her approach blends data-driven decision-making with a deep understanding of the audiology field, ensuring exceptional service for both patients and healthcare professionals. Additionally, Marianna is committed to advocating for insurance claims, ensuring the center is properly reimbursed for all services provided.

Passionate about optimizing processes, fostering teamwork, and promoting an innovative environment, Marianna is dedicated to continuous improvement and providing the highest level of care to both patients and staff.

Lindsey Rios - Patient Recall Specialist

My name is Lindsey Rios, and I have been working for Advanced Hearing Center since 2019. I love assisting people with their hearing needs and scheduling appointments for existing and new patients.

Cynthia - Patient Care Coordinator, Manhattan

Cynthia is the office manager and patient care coordinator at The Advanced Hearing Center. Upon completion of a medical assistant program, Cynthia received her certification as a medical assistant in 2013. Her 9 year background in customer care has helped bring forth the necessary skills needed to manage a successful growing practice. She takes the time to carefully listen, explain from start to finish, and follow up with all patients’ needs and concerns. Cynthia's work ethic and interaction with patients shows that her top priority is to make the patient's experience as comfortable and pleasant as possible. Please feel free to contact Cynthia with any questions regarding your hearing health care, our office or to schedule an appointment.

Meet the Staff - Schedule Your Appointment Today